Rubbish Removal Streatham Privacy Policy
This Privacy Policy explains how Rubbish Removal Streatham collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Rubbish Removal Streatham customers and service users in our operating area, including anyone who contacts us to request a quote, make a booking, or otherwise interact with our services.
We are committed to complying with all applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to provide clear, transparent information so that you can understand what we do with your personal data and how you can exercise your rights.
Who We Are And How To Contact Us
Rubbish Removal Streatham is a rubbish clearance and waste removal service operating in the Streatham area. We are the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.
If you have any questions about this Privacy Policy, our data protection practices, or your rights, you can contact us using the contact details provided on our main service information or booking documents.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. The main categories of data we collect are:
Contact and identification details: name, address, telephone number, mobile number, and email address, so that we can communicate with you and attend your property.
Service and booking information: details of your rubbish removal request, property access instructions, dates and times of bookings, and any notes relating to the services we provide to you.
Payment and billing information: payment method details, partial card details where required for processing, billing address, and records of payments and invoices.
Communication records: copies of emails, text messages and call notes related to your enquiries, bookings, feedback or complaints.
Technical and usage data: if you contact us or use any online forms, we may collect technical data such as IP address, browser type, and basic usage information to help ensure our systems are secure and functioning properly.
We do not intentionally collect special categories of personal data such as health information, ethnicity or religious beliefs. If you choose to provide such information, for example in access notes, we will only use it where strictly necessary to deliver our services safely and appropriately.
How We Collect Your Data
We collect personal data in several ways, including:
Directly from you when you contact us by phone, email, text message, online form, or in person to request a quote, book a service or ask a question.
Automatically when you interact with any of our online contact methods, where certain technical information may be collected to help maintain security and performance.
From third parties, such as payment providers, when they confirm that a payment has been made, or from partners who refer work to us, where you have already given your details to them for that purpose.
Lawful Bases For Processing
We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following lawful bases:
Contract: we process your personal data when it is necessary to enter into a contract with you or to perform a contract for rubbish removal services, including handling enquiries, bookings, and payments.
Legal obligation: we process certain data to comply with our legal obligations, such as waste transfer record keeping, tax and accounting requirements, and responding to lawful requests from public authorities.
Legitimate interests: we process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include managing and improving our services, preventing fraud, ensuring site and system security, keeping basic records of past jobs, and handling customer queries.
Consent: in limited circumstances, we may rely on your consent to process your data, for example for certain types of marketing communication. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To respond to your enquiries, provide quotes and arrange bookings for rubbish removal services.
To attend your property, carry out the requested services, and communicate with you about the progress of your booking.
To process payments, issue invoices and receipts, and maintain appropriate financial records.
To manage our relationship with you, including handling feedback, complaints, or requests to exercise your rights.
To operate, maintain and improve our systems, services and customer experience.
To meet our legal obligations relating to waste disposal, taxation, accounting and record keeping.
To protect our business and our customers from fraud, misuse of services, or security threats.
Data Sharing And Processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:
Service providers and data processors who assist us with activities such as payment processing, IT support, system hosting, email and communications services, and secure data storage. These processors act on our instructions, are bound by contractual obligations to protect your data, and may not use it for their own purposes.
Professional advisers, such as accountants or legal advisers, where this is necessary for our business operations or to obtain advice.
Public authorities, regulators or law enforcement, where we are legally required to do so or where it is necessary to protect our rights, property or safety, or the rights, property or safety of others.
We aim to ensure that any third party with whom we share personal data handles it in a manner consistent with data protection laws and this Privacy Policy.
Data Retention
We keep your personal data only for as long as is necessary to fulfil the purposes for which we collected it, including satisfying any legal, accounting or reporting requirements.
The exact retention period will vary depending on the type of data and the context in which it was collected. In general, we keep:
Basic customer and service records for a period that allows us to manage our relationship with you, respond to queries about past work, and meet our legal obligations.
Financial and transaction records for the periods required by tax and accounting laws.
Communication records for a reasonable period to assist with customer service, complaints or dispute resolution.
When data is no longer required, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.
International Transfers
Where our use of service providers or systems involves transferring personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place. These may include using countries that have been recognised as providing an adequate level of data protection or implementing standard contractual clauses or equivalent measures to protect your data.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. Measures may include secure systems, access controls, staff awareness and training, and regular review of our security practices.
While we take reasonable steps to protect your personal data, no system can be guaranteed to be completely secure. You are encouraged to take your own precautions, such as safeguarding any reference numbers or contact details you use to communicate with us.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Removal Streatham customers and service users in our operating area, subject to any legal limitations. Your rights include:
Right of access: you can request confirmation that we process your personal data and ask for a copy of that data, together with information about how and why we process it.
Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data. This right may be limited where we are required to keep data for legal or contractual reasons.
Right to restriction: you can ask us to restrict the processing of your data in specific situations, for example while we are investigating a correction request.
Right to data portability: in certain cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds or the processing is required for legal claims.
Right to withdraw consent: where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.
To exercise any of these rights, please contact us using the contact details provided on our service information. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we handle your personal data, we ask that you contact us first so that we can try to resolve the matter. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to do this are available from the Information Commissioners Office.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any changes will apply from the date the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
