Rubbish Removal Streatham Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Streatham provides waste collection and rubbish removal services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, business or organisation requesting or paying for the services.
Services means any rubbish removal, waste collection, clearance, loading, transport, disposal or related services provided by us.
Waste means any items, materials or substances that the Client asks us to remove, collect or dispose of.
Site means the property, premises or location where the Services are to be carried out.
We, us and our refer to Rubbish Removal Streatham as the service provider.
2. Scope of Services
We provide rubbish removal and waste collection services, including but not limited to domestic clearances, garden waste removal, office and commercial clearances, bulky item removal and general waste disposal. The exact scope of the Services for each booking will be agreed at the time of quotation and confirmed in your booking confirmation.
We reserve the right to refuse to remove or handle any Waste that we reasonably believe to be hazardous, illegal, unsafe, incorrectly described, or beyond the agreed volume, weight or type set out in the booking.
3. Service Area
Our primary service area covers Streatham and surrounding districts. Provision of Services outside this area is at our discretion and may be subject to additional charges. Any indication of coverage is approximate and subject to availability of vehicles, operatives and suitable access.
4. Booking Process
4.1 Bookings can be made by telephone, email or through any online booking system we may operate from time to time. When placing a booking, you must provide accurate information about the Site, the nature and quantity of the Waste, access arrangements and any relevant restrictions.
4.2 Your booking is an offer to purchase Services from us. A contract is formed when we confirm acceptance of your booking, provide a reference or booking number, and agree a date and approximate time window for attendance.
4.3 Any quotation provided prior to attendance is based on the information you supply. If on arrival the actual volume, weight, type or location of the Waste differs from that described, we may revise the price or decline the Service. If you do not accept a revised price, we will not be obliged to carry out the Service and a call-out charge may apply.
4.4 Time slots are indicative only. While we make reasonable efforts to attend within the agreed time window, timings are not guaranteed and may be affected by traffic, weather, operational issues or events outside our control.
5. Access and Client Responsibilities
5.1 The Client must ensure that we have safe, lawful and reasonable access to the Site at the agreed time. This includes obtaining any permissions, permits or authorisations required from landlords, neighbours, managing agents or local authorities.
5.2 The Client is responsible for ensuring that the Waste to be collected is clearly identified and separated from items that are to be retained. We accept no liability for removing items that were not clearly identified as being excluded from the collection.
5.3 The Client must inform us in advance of any known hazards at the Site, including but not limited to fragile structures, unsafe surfaces, aggressive animals, or hazardous substances. We reserve the right to suspend or cancel the Service if we consider the conditions to be unsafe for our operatives or vehicles.
5.4 If we are unable to access the Site or carry out the Service at the agreed time due to circumstances within the Client’s control, we may charge a wasted journey or cancellation fee to cover our costs.
6. Pricing and Quotations
6.1 Prices may be based on a combination of factors including volume of Waste, weight, type of materials, labour time, difficulty of access, distance to disposal facilities and any specific disposal charges for particular items.
6.2 Any quotation is valid for the period stated on it or, if none is stated, for 30 days from the date given. We may withdraw or amend any quotation before it is accepted.
6.3 Where a quotation is given based on photographs, descriptions or estimated volumes, the final price may be adjusted on site once our operatives have assessed the actual Waste. Any adjustment will be discussed with the Client before work continues.
7. Payments and Invoicing
7.1 Unless otherwise agreed in writing, payment is due on completion of the Service on the day of collection. We accept payment by cash, debit or credit card, or other methods as notified by us from time to time.
7.2 For business Clients or larger projects, we may agree to issue an invoice payable within a specified period. Any credit terms must be agreed in advance. We reserve the right to carry out credit checks and to require part or full payment in advance.
7.3 If payment is not received by the due date, we may charge interest on the overdue amount at the statutory rate applicable in England and Wales, as well as reasonable costs incurred in pursuing late payment.
7.4 All prices are stated exclusive of VAT unless expressly stated otherwise. Where VAT is applicable, it will be charged at the prevailing rate.
8. Cancellations and Rescheduling
8.1 The Client may cancel or reschedule a booking by giving us notice by telephone or email. Cancellation terms will depend on when notice is received prior to the scheduled attendance time.
8.2 If you cancel or reschedule more than 24 hours before the agreed time, any deposit paid may be refunded or applied to a new booking, at our discretion.
8.3 If you cancel or reschedule within 24 hours of the agreed time, or if we attend and are unable to carry out the Service due to circumstances within your control, we may charge a cancellation or wasted journey fee up to a reasonable proportion of the quoted price to cover our costs.
8.4 We may cancel or reschedule a booking due to vehicle breakdown, staff illness, severe weather, safety concerns, access issues or other events outside our reasonable control. In such cases we will aim to notify you as soon as practicable and arrange a new date. We will not be liable for any indirect or consequential losses arising from such cancellation.
9. Waste Regulations and Compliance
9.1 We operate in compliance with applicable UK waste management laws and regulations. We will transport and dispose of Waste only at authorised facilities and in accordance with our waste carrier registration and any other relevant licences.
9.2 The Client confirms that they have the right to transfer the Waste to us and that the Waste does not include prohibited items such as asbestos, clinical or medical waste, pressurised containers, explosives, radioactive materials or other substances classified as hazardous, unless we have expressly agreed in writing to handle such materials.
9.3 Where we agree to handle waste that is subject to special controls, additional documentation, packaging or charges may apply. The Client must provide accurate information about the nature of such waste in advance.
9.4 We will provide or complete any required waste transfer notes or similar documentation. The Client agrees to retain their copies as required by law and to provide correct information to be included on such documents.
10. Liability and Loss or Damage
10.1 We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this section.
10.2 We shall not be liable for any loss or damage arising from inaccurate information provided by the Client, including misdescription of Waste, failure to identify items to be retained, or failure to disclose relevant hazards or access restrictions.
10.3 While our operatives will take reasonable care when moving items through buildings and across property, the Client is responsible for protecting floors, walls, fixtures and fittings where necessary. We do not accept liability for minor cosmetic damage that may occur as an incidental part of moving bulky or heavy items, provided we have acted with reasonable care.
10.4 If damage is caused to the Site due to our negligence, you must notify us in writing within 48 hours of the Service. We shall have the right to inspect the damage and, if appropriate, to arrange repair or compensation up to the value of the damaged item or reasonable repair costs, whichever is lower.
10.5 We shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of use or loss of opportunity, whether arising in contract, tort or otherwise.
10.6 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.
11. Ownership of Waste and Title
11.1 Once the Waste has been loaded onto our vehicle and full payment has been made, title to the Waste transfers to us. We will then be responsible for its transport and lawful disposal.
11.2 Before Waste is loaded, the Client remains the owner and is responsible for ensuring that its transfer to us is lawful and does not infringe the rights of any third party.
12. Insurance
12.1 We maintain appropriate insurance cover for our activities, including public liability insurance, in line with industry standards.
12.2 Details of our insurance can be provided on request. Our liability shall in any event be limited to the level of cover provided by our relevant policies, subject to any non-excludable statutory rights.
13. Complaints and Disputes
13.1 If you are dissatisfied with any aspect of our Services, you should contact us as soon as reasonably possible, providing details of your complaint and any supporting information.
13.2 We will investigate your complaint and aim to respond within a reasonable time. Where appropriate, we may offer a remedy such as re-attendance, partial refund or other corrective action.
13.3 If a dispute cannot be resolved between us, both parties agree to consider in good faith the use of mediation or other alternative dispute resolution before commencing court proceedings, where this is appropriate and practical.
14. Data Protection and Privacy
14.1 We may collect and process personal data about Clients in order to provide the Services, manage bookings, issue invoices and maintain our records.
14.2 We will handle personal data in accordance with applicable data protection laws in the United Kingdom. We will take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse.
14.3 By using our Services, you consent to the collection and use of your personal data as necessary for the performance of our contract with you and for legitimate business purposes such as record-keeping and customer service.
15. Force Majeure
15.1 We shall not be liable for any delay or failure to perform our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control. This may include, but is not limited to, extreme weather, natural disasters, strikes, labour disputes, acts of terrorism, war, breakdown of equipment, fuel shortages, or restrictions imposed by authorities.
15.2 If an event of force majeure continues for a period of more than 30 days, either party may terminate the contract on written notice, without liability for such termination.
16. Variation of Terms
16.1 We may update or amend these Terms and Conditions from time to time. The current version will apply to all bookings made after the date on which the revised Terms and Conditions are published or communicated.
16.2 Any variation to these Terms and Conditions that is specific to a particular booking shall be effective only if agreed in writing by an authorised representative of Rubbish Removal Streatham.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable, or, if such modification is not possible, deleted.
17.2 Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any contract between us and the Client, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that we retain the right to bring proceedings against the Client in any other court of competent jurisdiction where necessary to protect our rights.
By proceeding with a booking or using our rubbish removal and waste collection services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
